FAQ

Frequently Asked Questions
Please browse through these questions before you order any service you are not sure about or if you want to obtain information about how my services are offered.
To view the answers to each question please simply click on the question that you want answered.

Why Use TechEric.net?

I have over 10 years of full WORKING related experiences in the field of computer repairs, Network Installs on both residential and commercial, IT/Network troubleshooting and repairs, Web Site design and other various IT related jobs.

TechEric.net is your best choice for honest, local and the best priced services. I will never attempt to sell services to a customer that is not needed. All services done via TechEric.net will be performed by Myself, “Tech Eric”. I work locally from Lexington, KY so you will never have to worry about who is coming to your place of business or residents to work on your computer or network, every time it will be me; Tech Eric!

TechEric.net features safe and secure check out and account management. Using SSL certificates that safe guards any information you enter to my website. This helps protect you when using online services by protecting you against fraud and identity thieves while using TechEric.net.

TRUE MONEY BACK GUARANTEE! If for any reasonable reason you are not 100% happy with my computer related services I will issue you a full refund within 72 hours of the service(s) being completed.

I offer discount rates for repeat customers, referrals, and local businesses.

How does TechEric.net’s service work?

Its simple, You fill out the contact form describing the problem you wish Tech Eric to fix, then within 12 hours ( normally instantly) will be contacted via me TechEric to get the service started.

If you are in need of a service that requires actual on site work I will contact you via the provided email and phone number when you contacted me. From there we will verify your location with the services needed, and schedule a date and time to perform the service. I will then dispatch at a time and date agree’d upon. Once services are completed on site payment is then due. All On-site services are $65. This includes 1 hour of  on site service.

  • most on site local services that take longer then the initial hour will be adjusted on site at the time of service at a $40 / hr rate. Some services may be more or less. Payment for services that require more then the first hour of service will be also be collected via cash or check at the time of the service being completed unless otherwise agreed or arranged by the client and Tech Eric

What if I don’t know what is wrong with my computer?

If for at any time you are not aware of why your computer is giving you an issue I offer a 100% free no contract no credit card needed or any of that jazz Computer Diagnostic service. I will talk with you 1 on 1 either over the phone or email to help you find what service (if any) is needed for your computer. You can find this service under My services.